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Manager, IT Business Office
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Position Number: 5719485
Location: Austin, TX
Position Type: Business - Information Systems and Technology

Manager, IT Business Office

Austin Community College

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

If you are a current Austin Community College employee, please click this link to apply through your Workday account.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

Values intellectual curiosity and innovative teaching
Is attracted by the college's mission to promote equitable access to educational opportunities
Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
Focused on student academic achievement and postgraduate outcomes
Welcomes difference and models respectful interaction with others
Engages with the community both within and outside of ACC

Job Posting Title:
Manager, IT Business Office

Job Description Summary:
This role is responsible for managing the business office of the IT department including IT budget management, technology vendor management, and IT performance management. The senior manager of the IT business office will oversee the aforementioned functions and the employees responsible for carrying out the day-to-day activities related to these functions. Under the direction of the AVP of IT Shared Services and in conjunction with other members of the IT leadership team, the senior manager will define processes and standards for establishing and maintaining relationships with technology vendors. The senior manager will also work with IT leaders to define and report on IT performance metrics and ensure budgets are properly managed across the department.

Job Description:
Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.

Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resource policies and procedures as well as related employment laws. Recommends hire and termination personnel actions for positions supervised.
Establishing a formal technology vendor management function.
Working with the organization's procurement team to ensure technology vendor partnerships are built in accordance with both IT best-practice and the standards of the broader organization.
Working with vendors, internal parties and consulting partners to ensure ACC's technology contracts are properly managed such that spending on technology is streamlined.
Owning responsibility for all RFXs issued from the technology department.
Owning responsibility for organizing IT contracts and ensuring timely renewal for all technology contracts; including all technology contracts that support the broader organization.
Coordinating with IT team leaders to ensure efficient and effective budgeting across the various teams.
Working with IT leadership to set and refine IT performance metrics.
Reporting to the IT organization and the broader organization on IT performance metrics.
Managing and mentoring IT vendor managers, budget coordinators and performance managers in their efforts to ensure adequate execution of their day-to-day functions.
Organizing staff development initiatives aimed at improving IT performance through training and process improvement.

Additional Job Specific Duties

None

KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Strong people management skills with proven ability to motivate employees and get tangible results.
Very strong knowledge of typical technology service models and contract types including but not limited to: IT hardware purchasing with maintenance and support contracts, contracts related to outsourcing software development, data center contracts, Software as a Service (SaaS) and Infrastructure as a Service (IaaS) contracts.
Knowledge of contract management platforms.
An excellent grasp of IT performance measures (SLAs, OLAs, etc.) and how they should be set and refined to ensure measurable IT performance.
Strong budgeting experience and the ability to manage large budgets.
Supervising and coordinating the activities of subordinate personnel.
Experience working with state, local or federal solicitations.

SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Must possess very strong negotiating and influencing skills.
Proven ability to build and deploy dashboards and other tools for reporting on performance to a broad audience.
Must be poised, well-spoken and a strong overall communicator who is able to work with external business partners as well as internal stakeholders.
Maintaining an established work schedule.
Effectively using organizational and planning skills with attention to detail and follow-through.
Maintaining confidentiality of work-related information and materials.

Technology Skills

None

Required Work Experience

Three years of directly related work experience and one year supervisory experience.
Completion of the ACC Supervisor Certificate Series Program will satisfy the supervisory experience required for this position.

Required Education

Bachelor's degree.

Preferred Work Experience

Three or more years years of experience as in IT vendor management writing solicitations (RFPs, etc.) for technology purchases.
Three or more years of experience working in an IT organization with responsibility for publishing IT performance reports.
Three or more years of experience in a capacity managing technology budgets.

Preferred Education

Bachelor's degree in business or information technology.

Special RequirementsLicenses/Certifications; Other

Valid Texas Driver's License and reliable transportation for local Austin area travel.

Other Preferred Qualifications

ITIL Certification Preferred.

Physical Requirements

Work is performed in a standard office environment.

Safety

Supervise safe operation of unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture.

Salary Range:

$97,689 - $122,111

Reports to Associate Vice Chancellor, Enterprise Arch & IT Shared Svcs

Number of Openings:
1

Job Posting Close Date:
October 17, 2024

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Service-Center/Manager--IT-Business-Office_R-6631